SHIPPING POLICY

Shipping Rates:
Free Shipping (within Canada):

Orders over $100 excluding taxes will ship for free within Canada.  All orders are shipped within 2-3 business days.  Orders over $75 excluding taxes (within Alberta) will ship for free.  Please allow for extra time if a statutory holiday falls on the timeline of your delivery.

 

International Shipping:

We offer 2 options.  NON-TRACKING international air is free shipping over $100, or $15 if your purchase is under $100.  And international's surface WITH tracking is $80 flat rate.  Because surface shipping takes longer than air please anticipate product to take 4-12 weeks to arrive from the date your order was confirmed shipped.   

 

Order Tracking (if applicable):

An email will be sent to you once the order has been shipped.  

Back Orders:
If stock is easily accessible an email will be sent, and a date of approximate restocking will be indicated.  If the item can not be restocked a full refund will be issued to the customer, to the card that was used to make the original purchase.   

Duties:

Depending on where the final destination of the package you may be charged customs/duties.  Please note this is separate from the shipping charge.  Customers are responsible to pay these fees upon receiving their package, not Strawberry Boots.  Please research the different rates for customs/duties in your country for more information.

Refused Shipments/Redirecting Shipments:

We are not responsible for any shipments that are refused.  If the appearance of the box is damaged please accept the package and contact us right away, so we may assist with the order as needed.  Please make sure addresses are correct, once the orders are in the shipping address can not be changed.

RETURN POLICY

Regular Items

  • Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment (Please provide copy of receipt as proof of date of return.)

  • After 14 days: you can exchange your item, or we’ll issue you a website code credit.(Please provide copy of receipt as proof of date of return.)

  • After 30 days: we will no longer accept returns or exchanges.


Sale Items

  • Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a product credit with a website code. Sorry, no refunds to original form of payment for sale or discounted items.


Return & Exchange Details

For all returns or exchanges, items must not be damaged, washed, or used. All original tags must be attached, and in original packaging.

Pre-Credit Cards

Items purchased using pre-paid credit cards will only be allowed to exchange the product or given a store credit code.

In-Store Returns/Exchanges:

Please make sure items are still in original packaging, and/or have not been used/washed to get a full refund within 14 days.  Please have your receipt so we can find your purchase in our system to refund the amount back to your card.  

PAYMENT METHOD

We accept Visa, MasterCard, PayPal, and E-transfers.  For international orders, you must have a verified PayPal account to complete your purchase. If you are using a prepaid gift card, you will need to register a billing address with the credit card company before placing an order.